About Us

    About HAVEN Funeral Services

    Haven Funeral Services was established in 2002 by Chris Wickenden, whose family had been undertakers for over 100 years. Chris was assisted from the start by Steve Thomas, the fifth generation of his own family to serve in the profession. As Haven’s reputation has spread, we have expanded to four local branches. 

    Haven Funeral Services operates funeral homes in Acton, Hayes, Hillingdon and Northwood Hills and an international repatriation business which provides services throughout the UK.

    The teams at our Acton, Hayes, Hillingdon and Northwood funeral homes will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one. 

    Here at Haven Funeral Services we also offer an affordable prepaid funeral plan, Choice, so that you can arrange and pay for a funeral in advance. This will protect your family from rising costs and remove uncertainty about your wishes.

    If you would like to talk to us about planning a funeral, or our Choice plan, please come and see us in any of our funeral homes, or if you’d rather we can arrange a home visit. We’re also available 24 hours a day on the phone so if you need anything please don’t hesitate to call your local funeral home.

    Meet the Team

    Steve Thomas

    Business Principal

    Steve was the fifth generation of his family to join the funeral profession straight from school and has now been a funeral director for 38 years.
    As well as holding the Diploma in Funeral Directing, Steve is also a qualified embalmer and holds a Certificate in International Repatriation.
    Steve joined HAVEN Funeral Services in 2000 and now oversees all of HAVEN Funeral Services’ branches, as well as focusing on the many community groups throughout the UK whose custom it is to have their loved ones repatriated for funerals abroad.
    Steve is very proud to be a Past President of the London Association of Funeral Directors (1993 – 1994)

    Elaine McLoughlin

    Funeral Arranger & Administrator

    Elaine started working for Haven Funeral Services in March 2021. She previously had a career as a PA, Secretary and Team Administrator in various different industries.

    Elaine felt the need for a career change and wanted to try and do something which would give back to the community. When the role of a Funeral Arranger presented itself, she felt the she had the right skills but more importantly, the personality, compassion and empathy for the role.

    Amongst her friends and family Elaine is seen as ‘the organiser’, she has even co-led the Church Youth group.

    A interesting fact about Elaine is that she once performed at the Royal Albert Hall, when she was 13.
    She said: “we all performed different acts live to a packed house – ours was throwing balls & hoops, skipping and twirling batons – a great memory”.

    In her spare time she enjoys meeting friends, socialising, dining out and watching sports.

    Micah Andrews

    Funeral Arranger

    Micah has worked for Haven for nearly 4 years, she previously worked for the NHS.

    She said: “It gives me comfort knowing that the effort I put into each funeral reflects on the day of the service. I really enjoy when past families come in to say ‘hello’, as I know a lot of people have this stigma that funeral homes are a horrible, unwelcoming and scary place.”

    A interesting fact about Micah is that she collects Crocs.

    In her spare time, Micah enjoys going to museums, the theatre, swimming and cooking.

    Doug Goddard

    Funeral Director

    I have been a Funeral Director at Acton for 2 years now and have worked for Haven Funeral Services for nearly 5 years.
    Prior to working with Haven, I was a manager for a well-known Builder’s Merchant for many years. As time went on the practical nature of the job, which I really enjoyed changed and I spent most of my time at meetings and looking at spreadsheets!
    When the opportunity to work at Haven Funeral Services came along, I felt it provided me with the chance to be involved in a vocation where I could make a difference to people’s lives and practically help people at a time when, after a bereavement, you feel like life is swallowing you up.
    A memory that really stands out for me is the sky dive I did for prostate cancer about 7 years ago. It was a free fall from 25000ft, the feeling of being suspended in the air between space and earth was an amazing experience, and totally exhilarating!
    An interesting fact is that I am married to Anna Goddard, Funeral Arranger at Acton!
    Outside of work I am involved with my local church, enjoy walking, holidays, spending time with my wife and son, going to the cinema and watching films.

    Anna Goddard

    Funeral Arranger

    I started working at Haven Funeral Services in September 2018 as a Funeral Arranger. Previously I had a career in Education. I was a teacher in a Primary School for over 20 years, thirteen of which were spent on the Leadership Team with responsibility for Inclusion and Special Educational Needs.
    My Father died tragically and unexpectedly in May 2015; our lives changed forever. The way Haven Funeral Services supported and cared for us at a time of great need left a significant impact upon me. Three years later the opportunity arose for me to have a career change, and to be part of the team that had so compassionately and professionally looked after me. I felt compelled to embark on this new journey and believed that I had the empathy and skills which would enable me to do so.
    I really enjoy my new career and the variety of each day. I like spending time with people, and particularly enjoy helping people personalise the funeral for their loved one.
    An interesting fact is that I am married to Doug Goddard, Funeral Director at Acton! If it wasn’t for his career change, I may never have had the opportunity either!
    In my spare time I enjoy visiting places of interest with my husband and son, going on holiday, meeting friends, being involved in my local church, and indulging in an afternoon tea!

    Our Values


    We take pride in everything we do. Our aim is that everyone who works for Funeral Partners shares our values.

    Helping People

    Our business exists to help the bereaved to make fitting arrangements for their loved one’s last journey and to provide lasting memories for family and friends.

    We do this with a positive, caring and understanding approach.

    Respect for everyone

    We value diversity and treat everyone with the same respect, courtesy and dignity.

    Professional Standards

    We are a professional organisation and we strive to achieve the highest possible standards in everything we do and to improve upon these standards continuously.

    Accept responsibility

    We accept responsibility for our actions both as a company and as individuals.


    We believe that we can only achieve our goals by working together in partnership with client families, suppliers and our employees.

    Our locations

    We're available 24 hours 365 days a year

    Call 020 8993 8040 visit branch or arrange a home visit